Privacy & Policy

1. Data Protection Officer & Contact

We've appointed a Data Protection Officer for all privacy matters.

Contact us at info@snichein.com (Subject: DATA PRIVACY REQUEST or DATA PROTECTION OFFICER).

All requests are acknowledged within 7 working days, with resolution in 30 days.

2. What Information We Collect

2.1 Information You Provide Directly

• Account registration (name, email, phone, password)
• Purchase/order (products, shipping, billing, payment details — cards processed securely via Razorpay)
• Shipping info to Shiprocket for delivery
• All communications (emails, forms, chat, reviews, complaints)
• Newsletter and marketing preferences

2.2 Information Collected Automatically

• Website usage (IP address, browser, OS, pages visited, device type, click-stream, location)
• Cookies and tracking (analytics, ad pixels, session data)

2.3 Information from Third Parties

• Payment confirmation from Razorpay
• Delivery tracking/status from Shiprocket
• Social media or referral details
• Reviews from third-party platforms

3. Purposes of Data Collection & Processing

• Processing orders, payments, delivery, returns, and refunds
• Customer service and support
• Account management and personalization
• Marketing and sending newsletters
• Analytics for website optimization
• Meeting legal requirements (DPDPA, FSSAI, GST)
• Fraud prevention and security

4. How We Collect Data

• Directly from website forms, emails, chat, phone, and feedback
• Automatically via cookies, session logs, analytics tools
• From third-party sources (Razorpay, Shiprocket)

5. Data Sharing & Disclosure

We share your data only as necessary and confidentially with:

• Razorpay: for payment processing (never your full card details)
• Shiprocket: for logistics and delivery
• Analytics providers (anonymized)
• Email services for marketing/communications

We do not sell your data or share with unauthorized third parties. Legal disclosures occur only by law or for safety/emergencies.

6. Cookies, Pixels & Tracking

We use cookies for:

• Session management, keeping cart and preferences
• Analytics, retargeting, marketing
• Secure website functioning

You can control cookies in your browser or via our Cookie Consent Banner.

7. Data Security

• SSL/TLS encryption for all website traffic
• Payment processed via PCI-DSS compliant Razorpay (card data not stored)
• Access controls, regular audits, intrusion detection
• Breach notification: We'll inform you and authorities within 72 hours as required

8. Data Retention

• Account/order data: Retained as long as your account is active, or 7 years for legal/tax
• Communications: 3 years
• Cookies/analytics: As per cookie policy, generally 12–24 months
• Email/marketing: Until you unsubscribe

Data is deleted or anonymized when no longer needed.

9. Your Rights

You have the right to:

• Request a copy of your personal data
• Correct or update information
• Request deletion ("Right to be Forgotten"; subject to legal limits)
• Restrict processing
• Object to marketing, profiling, tracking
• Data portability
• Lodge complaints (first to info@snichein.com, then to Indian authorities if needed)

10. Children's Privacy

No services to children under 18.

Parents may review and request deletion of their child's data by contacting info@snichein.com.

11. International Data Transfers

Data may be processed or stored outside India for analytics, payment, or cloud services only under DPDPA safeguards.

12. Third-Party Links & Responsibility

Not responsible for privacy practices of third-party sites (Razorpay, Shiprocket, social media). Please review their privacy policies independently.

13. Cookie Consent & Opt-Out

Our cookie banner allows you to opt-in, reject, or customize your cookie preferences anytime.

Opt out of marketing via the unsubscribe link, or by emailing info@snichein.com.

14. Marketing & Communication

We send newsletters, offers, and order updates only with your consent or as part of transactions.

Opt out anytime by email or unsubscribe links.

15. Updates to Policy

Any changes will be posted at www.snichein.com/privacy-policy and emailed to account holders for major updates.

16. Grievance & Complaints

Email complaints to info@snichein.com (Subject: PRIVACY GRIEVANCE).

If unresolved, escalate to India's Data Protection Board, FSSAI, or government cybercrime portal.

17. Legal Compliance

Compliant with DPDPA 2023, FSSAI, GST, IT Act, PCI-DSS, Indian Penal Code, SSL/TLS.

18. Contact Information

19. Disclaimer & Limitation

We use robust security but cannot guarantee absolute safety; users are responsible for maintaining secure passwords and devices.

Governing law: India, Rajasthan jurisdiction.

20. Consent

By using this site, you accept this policy. Withdraw consent anytime by emailing info@snichein.com.

Frequently Asked Questions (FAQ)